How can we help?

Nothing. Standard tracked shipping is free on every order to United Kingdom — no minimum spend, no threshold, insured door to door. Need it out of the warehouse faster? Priority Dispatch is an optional paid upgrade at checkout, where available; standard shipping stays free either way.

Full shipping policy

Orders leave our fulfillment center within 1–3 business days, and you get a tracking email the moment yours ships. Typical door-to-door time for United Kingdom: 4–10 business days. Remote areas and islands can take a little longer. If your order hasn’t arrived within 30 days of your shipping confirmation, email us — we reship it or refund you in full.

Track it live on our tracking page with your order number — the same link is in your shipping confirmation email. The first scan can take up to 48 hours to appear. If tracking hasn’t moved for 7 days, email us with your order number: we chase the carrier for you, so you never have to.

Yes — to the United States, the United Kingdom, Switzerland and all 27 countries of the European Union, around 30 countries in total, free and tracked on every order. If your country is in the selector on the site, we deliver to you. More markets are on the way.

We don’t collect duties at checkout, and in most cases nothing more is due. If a customs charge ever does apply, it’s set by your local authorities — email us with your order number before paying anything and we’ll help you sort it out.

Yes — email support@skyo.store with your order number as soon as possible. We can change sizes, items or the address right up to the moment your order is handed to the carrier. After that it travels, and it falls under our 30-day returns instead.

Check spam and promotions first — it’s usually there. If it isn’t, the email address may have a typo: send us the name you ordered under and we’ll find the order and fix it.

Check with anyone else at your address, neighbors, and around the entrance first — carriers often scan a few hours early. Still missing? Email us within 7 days of the delivery scan and we’ll open a carrier investigation and make it right with a replacement or a refund.

Email us within 7 days of delivery with your order number and a photo. We resolve it with a free replacement or a full refund, at our cost — and it doesn’t count against your 30-day return.

Every product page carries its own size guide and fit details, tuned to that exact style — that’s always the most accurate place to check. Our fits are true to size, built from measurements of 10,000+ real bodies, so your usual size is usually the right call.

See the size guide now — or browse the collection and tap the size guide on any product.

Want the sculpted, second-skin feel? Take the smaller size. Prefer relaxed, all-day room? Size up. Each product page lists the fit notes for that style — check them before you decide. Still torn? Email us your height and usual size and a person will tell you straight.

Yes — true to size across the range. The exact size range for each style is on its product page. One tip for lighter shades: stick with your usual size — sizing down stretches the fabric thinner and reduces opacity.

Completely. It stays fully opaque through every squat, lunge and deep stretch — no sheer moments, no second-guessing mid-set.

Zero stress — your first size exchange on any order is free. Email us within 30 days of delivery with your order number and the size you need: we send a prepaid return label and ship the new size. Full terms in the refund policy.

Read the refund policy

Buttery-soft and weightless, with just enough compression to smooth and hold without ever squeezing. It moves the way you do — second skin, not sportswear that fights you.

Yes. The fabric is built to stay opaque under stretch and bounce back to shape wash after wash — no bagging at the knees, no thinning where it counts.

It’s made to move: breathable, sweat-wicking and quick to dry, as good for a heavy session as it is for errands or the sofa.

Cold machine wash, inside out, hang or lay flat to dry. Skip the fabric softener and the dryer and your SKYO keeps its stretch and color for years.

Because you’ll want to live in it. A set or multipack means there’s always a fresh piece ready while the rest are in the wash — and the per-piece price drops the more you add.

30 days from delivery, no restocking fee, and we cover return shipping with one prepaid label per order — it works from every country we deliver to. Items need to be unworn, unwashed, with tags attached and the hygiene liner intact. Email support@skyo.store with your order number to start.

Full refund policy

Your first size exchange on any order is free: we send a prepaid label and ship the new size. After that, any exchange within the 30-day window works for a different size or color of the same style, subject to availability — email us and we’ll arrange it.

Try it on the moment it arrives, tags still on — that’s all it takes to know the fit. Once an item has been worn or washed it can’t go back: returns need it unworn, unwashed, with the tags and the hygiene liner still in place.

We process your refund to the original payment method within 2 business days of your return reaching us, and email you the moment it’s done. Your bank then takes its usual 5–10 business days to post it.

All major credit and debit cards, plus the express wallets shown at checkout — Shop Pay, PayPal, Apple Pay, Google Pay.

While you’re browsing from United Kingdom, prices are shown in GBP. On your statement the charge appears as SKYO or SKYO.STORE — if you ever don’t recognize a charge, email us before disputing it; we resolve most questions within one business day.

Enter it in the discount field at checkout, right above the order total. Our multipack offer applies automatically in the cart, so codes don’t stack on top of it.

Most often the code has expired, or the cart already has the automatic multipack offer applied — codes don’t stack with it. Email us the code and we’ll tell you which one it is.

Check your inbox — and spam — for our welcome email; everything you need is in it. Our multipack offer needs no code at all: it applies by itself in the cart. If something looks off, email us and we’ll sort it with you.

The unsubscribe link is at the bottom of every email, or write to us and we’ll remove you.